Searching for an item
The search facility can be found at the top of every page of the site, and allows you to search for an item using a keyword or item number.
An item number is 7 digits long (e.g. AB123CD) and can be found when you are looking at an item on the website,in the catalogue or in a leaflet or advert. Simply type the number into the search box and click go. A page showing all the details of your item should be displayed. If you are told your item number is incorrect, check that you have typed in all 7 digits correctly, and that you have not substituted the letter I for the number 1, or the letter O for the number 0. If you still cannot find the item, you could try a keyword search instead.
When searching for items using keywords, use words which are likely to be in the name or description of the item.
If you choose 'Advanced Search', you can also enter the colour, price range or size you are interested in, although the more search criteria you enter, the fewer search results will be returned.
If your search finds some matching items their pictures will be displayed for you to browse through. When you find an item you like, click on it for more details.
The keyword search only searches for items. It will not find:
1. Account numbers (Instead, go to 'sign in' to access your account)
2. Information within the site, such as 'Delivery policy'. You will find all of this information within these customer service pages.
Browsing through our ranges
All of the items in the current catalogue, plus many more, can be seen by browsing through the categories near the top of each page. Keep selecting the category or sub-category that interests you most until you reach a page which displays pictures of the items in your chosen category.
The number of items in the list will be shown in the top left corner of the page and you can scroll through the pages in the list using the arrow buttons in the corner. When you find an item you like, click on it for more details.
Adding items to your bag
When you are happy with your selections, click on the "Add to Bag" button. You should be informed if the item is out of stock or will take longer than normal to be delivered. If an extended warranty is available on the item, you will be provided with details of this warranty and can add it to your bag if you wish. Once you have added all the products you want to order, select the 'Go to Checkout' button, which will take you to the shopping bag page where you can continue to checkout.
If you wish to amend your order, the shopping bag page allows you to view or remove individual items, change the quantity ordering or move items to your wish list. Once you are happy with the items in your bag select the 'Continue to Checkout' button. Once you have selected your delivery address, delivery option and payment option, you are ready to place your order.
Completing your order
Once you are happy with the items in your bag, and your delivery and payment options, you are ready to submit your order. You do this by clicking on the 'Place Your Order' button on the last page of the Checkout process. You should only press this button once even though it may take some time for the confirmation screen to appear.
You should receive an email confirming your order within 24 hours (although it may take longer than this if the email is delayed in some way by your email provider).
Occasionally, when our website, or the internet in general is very busy, the confirmation screen may not appear and instead the screen will display a 'timed out' message. It is still likely that your order has been successfully submitted in these circumstances, and you should not place the order again. If you do not receive an email confirming your order within 48 hours, please contact us to check that the order has been placed.
*All orders are subject to our acceptance. When you submit an order via our website you will immediately receive a confirmatory e-mail as an acknowledgement of your order. This e-mail does not constitute acceptance of the order by us. Acceptance of your order and the formation of the contract between you and us will take place when we despatch the goods to you.