To protect your identity and prevent fraudulent activity on your account, we may send you a request via email or a text message asking you to confirm your identity.
This will come from our security partner and verification platform, Hooyu.
Please rest assured that this request is genuine and has been sent on our behalf.
Receiving a request from Hooyu
We will send you a link via email/text message with a request to provide us with certain documentation, so we can prove it's really you:
- A 'selfie' (photo of yourself)
AND one of the following:
- A photo of your passport, open to the page with your passport picture
- A photo of your driving license
- Proof of address
Please ensure that:
- Your photo is clear and not in any way distorted
- The text on your passport / driving license / proof of address documentation is clearly legible
It doesn't matter if your passport and/or driving license have expired; you can still use them for this verification.
If the link in your message has expired (it's valid for 5 days), you'll need to start a new credit application with us and order your items again.
Please make sure the documents you use exactly match the information you enter in your application.
Using this platform is a convenient and efficient way for us to verify your identity by completing checks on ID documentation that we will ask you to submit.
HooYu is incredibly safe to use - it encrypts your connection to keep your data secure. Your details are permanently deleted from the HooYu platform when the necessary information has been received from you.