Submit a request – Simply Be

Your email address

Full Name (as registered on the account)

Account Number (eg A1234567)

Please let us know your reason for contact

Is your enquiry relating to an order you have already placed?

Don't forget to check the terms & conditions of the promotion code to ensure your order is eligible

What is the promotion code you're attempting to use?

This could be in the format of ABCD1, a word made up of 5 letters or 9 characters long (mixture of letters/numbers)

Date of order

Have you used the forgotten password route?

If attempted and you're still experiencing difficulties, please provide details in the information box.

Have you cleared your browser cache and cookies?

What is the parcel number?

If you don't have this, please provide the date of despatch

What is the item number?

(EG AB123CD, if you don't have this please provide the item description)

What item(s) (including colour & size) are you wanting to cancel?

Please enter the item number (EG AB123CD), if you don't have this please use the item name

What type of return is not showing?

Who was the parcel returned with?

What is the item number(s) that are not showing?

This will be in the format AB 123 CD

Please provide the date of return

Please provide your returns receipt number below:

What is the reason for return?

What is the item you're wanting to return?

(EG ABC123CD, if you don't have this please confirm the item description)

Credit limit to be reduced to:

Please provide any information relating to your enquiry

(if you have no further information, please enter N/A)

Attachments

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