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Customer Service Hub

COVID-19 update

We're here to support you through this uncertain time, but it's also vital for us to make sure we’re taking care of our employees. As of 27 March, we'll be temporarily closing our enquiry line.

You can still call us to place orders, arrange returns and make payments.

If you need to ask us a question, please have a look through this help hub before emailing us (our chat service is currently unavailable). Please be assured: if you do need our help we’re still here for you, it may just take a little longer for us to provide a response.

We’re not currently facing any major disruptions to our delivery service, but things may change at short notice, and we must also ensure that we follow any upcoming government advice. Please make sure you have an up-to-date email address on your online account, so we can get in touch if anything changes.

Click here for further info

This is uncharted territory for all of us, so please stay safe and take care of yourself – and thank you for being a loyal customer.

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