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I’ve already placed an order
I’ve already placed an order
Cancellations & amendments
Can I cancel my order?
Receiving your parcel
Where is my order?
I've received a faulty/damaged/broken item, what should I do?
My order is being sent straight from the supplier, when will it arrive?
Why haven’t I received email confirmation of my order?
Returns & exchanges
How do I return my order?
Can I exchange an item?
Have you received my return?
What is your return policy?
Can I use my own packaging to return items?
How long do I have to return my order, and what happens if I return it late?