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  2. Returns & cancellations

Returns & cancellations

Our return policy, how to return an order and how to request a cancellation

Help with your product

  • I've received a faulty/damaged/broken item, what should I do?
  • Can I exchange an item?

Getting a refund

  • Have you received my return?
  • How long do I have to return my order?

Cancelling an order

  • I’ve placed an order but have changed my mind - can I cancel it?

Returns information

  • How do I return my order?
  • What is your return policy?
  • How do I return large items?
  • Do you charge for returns?
  • Can I use my own packaging to return items?
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