I’ve already placed an order

Cancellations & amendments

• Can I cancel an order?

Receiving your parcel

• My order is being sent straight from the supplier, when will it arrive?
• Why haven’t I received my order?
• Why haven’t I received email confirmation of my order?
• I've received a faulty/damaged item, what should I do?

Returns & exchanges

• Our return policy
• Returning unwanted items
• Can I exchange an item?
• How long do I have to return my order, and what happens if I return it late?
• Have you received my returned items?
• Getting a refund