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I’ve already placed an order

Cancellations & amendments

  • Can I cancel my order?

Receiving your parcel

  • Where is my order?
  • I've received a faulty/damaged/broken item, what should I do?
  • My order is being sent straight from the supplier, when will it arrive?
  • Why haven’t I received email confirmation of my order?

Returns & exchanges

  • How do I return my order?
  • Can I exchange an item?
  • Have you received my return?
  • What is your return policy?
  • Can I use my own packaging to return items?
  • How long do I have to return my order, and what happens if I return it late?
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