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Simply Be
Returns & cancellations
Returns & cancellations
Our return policy, how to return an order and how to request a cancellation
Help with your product
I've received a faulty/damaged/broken item, what should I do?
Can I exchange an item?
Getting a refund
Have you received my return?
How long do I have to return my order?
Cancelling an order
I’ve placed an order but have changed my mind - can I cancel it?
Returns information
How do I return my order?
What is your return policy?
How do I return large items?
Do you charge for returns?
Can I use my own packaging to return items?
